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5.1.1
Quick Quiz: Resolving Coworker Conflicts
Select the appropriate answer for each question. When you are done, click the
button to submit your answers and find out your score.
When two employees are in conflict, it is helpful to say you expect the two employees to succeed in managing their differences successfully, and hold them accountable because:
1.
A.
The workplace can't function without peace and quiet.
2.
B.
Making such an expectation creates a sense of urgency to compromise on differences or risk consequences for failure to do so.
3.
C.
Coworkers are watching how you handle the two employees in conflict and will learn from the experience.
4.
D.
This is the best way to have two coworkers become friends.
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