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12.3.1
Quick Quiz: Investigating Complaints and Incidents Properly
Select the appropriate answer for each question. When you are done, click the
button to submit your answers and find out your score.
Which item below is NOT something you should do while participating in an investigation?
1.
A.
Follow the same procedure whenever responding to an employee's complaint.
2.
B.
I interview the people involved, take detailed, and fact-based notes.
3.
C.
Discuss with employees I trust, what they think about the answers to questions I gathered from peers.
4.
D.
Make promises that you won't divulge information gathered in the interview to others who do not have a need to know.
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